1. Who we are
These terms govern the use of the Houdini (players) and Houdini Empresas (escape rooms and their staff) apps, on the web (web.houdiniapp.com and empresas.houdiniapp.com), iOS and Android. They are run by Houdini APP, identified in the legal notice. Contact: contacto@houdiniapp.com. By creating an account or using the apps you accept these terms and the privacy policy.
2. Your account
- You must be at least 14 to create a Houdini account; under 14, you need consent from a parent or guardian.
- Your details must be true, and your nickname can’t impersonate anyone or be offensive.
- Your account is personal. Keep your password safe.
- You can delete your account at any time from the app or by writing to us.
3. Bookings
Escape rooms are independent businesses. When you book a room, in Houdini or on its website, the contract is between you and the room; Houdini is not a party to it and charges nothing for it. Price, payment, availability, cancellation and refund terms, minimum age and game rules are set by each room.
4. Points, achievements and rankings
Points, stamps, achievements and ranking positions are part of the game: they have no monetary value and can’t be exchanged or transferred. Adding games you didn’t play, or cheating in any other way, may lead to losing the points and having your account suspended.
5. Community rules: zero tolerance
You can post content in Houdini: your nickname and picture, session chat messages, room ratings and reviews, group names and pictures and, in Houdini Empresas, articles and room information. We do not tolerate objectionable content or abusive users. You must not post or send: insults, harassment or threats; hate speech or discrimination; explicit sexual or violent content, or anything involving minors inappropriately; other people’s personal data without permission; spam, unauthorised advertising or impersonation; illegal content or content that infringes others’ rights; or fake reviews.
What we do. You can report any message, review, profile or group with “Denunciar” (report), and block any player with “Bloquear” (block): you’ll stop seeing their messages and requests. You can also email contacto@houdiniapp.com. We review reports within 24 hours. Content that breaks these rules is removed, and the account that posted it may be suspended or deleted. Review comments are also checked by the room before they are published, and companies’ articles by the Houdini team.
6. Your content
Your content is yours and you are responsible for it. By posting it you give us a free licence, while it stays posted, to show it in the apps and on the website to the people allowed to see it, and to adapt it technically.
7. Houdini Empresas
Houdini Empresas is for escape rooms onboarded by the Houdini team and the people each company invites. The company is responsible for its rooms’ information and prices, and may use players’ data seen in the app only to manage their games, in line with data protection law.
8. Intellectual property, liability and changes
The apps, the Houdini brand, logo and character, designs, texts and software belong to Houdini APP or its licensors. Houdini connects players and escape rooms; it doesn’t run the games and isn’t liable for what happens in the rooms, which is each room’s responsibility. None of this limits your statutory rights as a consumer. We may suspend accounts that break these terms and update these terms, giving notice of important changes.
9. Governing law
These terms are governed by Spanish law. The courts of Asturias (Spain) have jurisdiction, unless you are a consumer, in which case you may go to the courts of your place of residence.