Help

Questions that aren’t a mystery

What people ask us most about Houdini and escape rooms. Can’t find your answer? Write to us.

About Houdini

What is Houdini?

Houdini is the escape room players’ app. Find escape rooms all over Spain, book, keep every room you play in your passport, earn points and achievements, compete in the rankings and challenge other groups to a duel. The app is in Spanish.

How much does it cost?

Nothing: Houdini is free for players. You pay each room for your booking, as always.

Where can I use Houdini?

In your browser, on your phone or computer, at web.houdiniapp.com. The iPhone and Android apps are coming soon to the App Store and Google Play.

How do I contact Houdini?

Booking

How do I book an escape room?

Open the room’s page. If its booking system is connected to Houdini, tap “Ver disponibilidad” (see availability), pick a day, time and number of players and book without leaving the app. Otherwise, “Reservar en su web” takes you to the room’s own website.

Can I cancel or change a booking?

Each room sets its own cancellation terms, shown on its page. If you cancel a booking in Houdini, the room is notified; any refund depends on its policy.

Points, passport and achievements

How do I add a game to my profile?

When you finish, the room shows you a QR code. In the “Reservas” tab, tap “Añadir” and then “Escanear el QR de la sala”. No QR? Choose “Subir una foto de la partida” and the room will confirm it.

How are points earned?

Every room you play gives you 5 points. If you escape in time you get 5 more for each difficulty level (1 to 3), so a hard room you beat is worth 20 points. Achievements also give points: 10 for bronze, 50 for silver and 100 for gold.

How many achievements are there?

18, each with bronze, silver and gold levels. “Trapped” is a one-off that pays the 100 gold points straight away.

How do duels work?

If another group is going to play the same room as yours, challenge them to a duel. If they accept, the fastest group wins.

Your account and privacy

Who can see my profile?

You decide. In your profile, under “Privacidad”, choose who can see each piece of information. The rooms you book see your name, nickname and the messages in that session’s chat.

What does Houdini use my location for?

Only to sort rooms by distance and centre the map. It stays on your device and is never sent to our servers.

How do I report content or block someone?

Use “Denunciar” (report) on any message, review, profile or group, and “Bloquear” (block) on a player’s profile, or write to contacto@houdiniapp.com. We review every report within 24 hours. See the terms of use.

How do I delete my account?

In the app menu, go to “Cuenta” and tap “Eliminar cuenta”, then confirm with your email. Your profile, passport, friends and groups are deleted, and it can’t be undone.

Escape rooms

What is an escape room?

A game in which a group is locked in a space with one goal: get out before time runs out, by finding clues and solving puzzles together.

How many players do I need, and how long does it last?

Usually 2 to 8 players and 60 to 90 minutes, but each room sets its own limits. You’ll find them on every room’s page.

I own an escape room. How do I join Houdini?

Write to info@houdiniapp.com. We set up your company and invite you to Houdini Empresas, the app to run your sessions and rooms.